Field Service

Case management does not always end with regular customer service, sometimes more actions are required, such as different types of service out in the field. Since service in the field requires other demands on planning as well as execution, Sweet provides a new solution to meet the demands of modern field service management – say hello to Sweet Field Service and become a service provider of tomorrow.

Effective field service

An effective field service solution is important for managing various areas and competing in a fast-changing market. Planning and managing work orders, scheduling service bookings as well as assigning the right equipment for the right situation was never this easy. Sweet provides a user-friendly and powerful solution that can simplify and optimize your work in the field.

Deliver the best service to every customer with Sweet Field Service

Word order

To create better traceability at all stages of the case management, you can now create work orders in Sweet, from almost any object. This means that you will know more and get a better overall picture of the customer and their needs with the help of the following features:

  • Access all customer information.
  • Better understand the problems described by the customer.
  • Escalate from customer service to field service.
  • Appoint the responsible person for the case out in the field.
  • Estimate when the problem is expected to be resolved.
  • Have a look at and easily change the status of the work order.
  • Keep the customer updated about the progress (if you have a customer portal via Sweet).

 

Service appointment

Planning the actual execution of the work order is done with the help of service appointments. Here, all steps can be scheduled within the time-period determined for the work order. Some key features include:

  • Resource planning directly in calendars (which of course can be synced to Outlook).
  • Attesting finished work. 
  • Describing what should be done, how it should be done, and where.
  • Documenting the event in real-time, on the right appointment.

 

Articles

Create, manage, and relate both service – and material items with the help of the article administration offered by Sweet. This solution gives you a better overview of what alternatives are available (in the form of both time and materials) when planning work with service bookings. The articles are easily administered in Sweet. You can do the following, among other things:

  • Enable / Disable articles
  • Categorize articles
  • Manage information about different articles

Sweet also supports the option of integrating against existing systems that handle articles. This means that you can, for example, use another system for managing the articles or import articles from a different system to Sweet.

 

Experience the benefits

Efficent planning and scheduling

Right tools for the right job

Better management, better result

Give the customer information in real-time

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